New Website Offers Groundbreaking Support for People with Visible Differences
By Jill Dando News
A first-of-its-kind website offering free, evidence-based psychological support for people with visible differences and their families has been launched by researchers at UWE Bristol’s Centre for Appearance Research (CAR), in collaboration with national charities.
The Visible Difference Support Hub provides a range of resources for those affected by conditions, injuries, or treatments that change how a person looks — including scarring, burns, limb loss, craniofacial conditions, alopecia, and skin disorders.
Over 1.1 million people in the UK live with a visible difference.
Built on years of research and input from people with lived experience, the hub includes 13 rigorously tested resources in various formats such as videos, podcasts, e-books, and even a board game.
These tools aim to help people manage challenges like bullying, negative reactions, self-consciousness, or anxiety about relationships.
“The psychological impact of a visible difference can be significant,” said Professor Diana Harcourt, lead researcher at CAR. “By offering free, research-backed tools, we’re putting support directly into people’s hands — no waiting lists, no referrals.”
The hub was co-developed with an advisory group of 12 support organisations and health professionals. Resources cover both general and condition-specific issues, with more planned for future release.
Dr Maia Thornton, Senior Research Fellow at CAR, said the website can help at any time — for example, a worried parent awake at night can access guidance, or someone awaiting a clinical psychologist appointment can find interim support.
“Whether it’s managing social anxiety before a job interview or helping a child handle bullying, the hub is designed to be there when people need it most,” said Prof Harcourt.
Most resources are relevant across different conditions, reflecting common challenges such as managing stares or social media comments. The hub is also intended to help professionals and teachers better support those with visible differences.
Hannah Cree, Head of Support at charity Caring Matters Now, added:
“Finally, we have a single place that brings together a wealth of research and support in an accessible way — for families, individuals, and professionals alike.”
