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By Community Correspondent TransPennine Express (TPE) has introduced dedicated Passenger Assistance meeting points at stations across its network, aimed at making travel more accessible and easier to navigate. The clearly marked areas are designed as simple, easy-to-find spaces where customers can meet staff for support at the start of their
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By Community Correspondent TransPennine Express (TPE) is celebrating a special family connection this Mother’s Day, as a mum and her two daughters proudly share their journeys building careers together on the railway. Sarah Beauvoisin, a conductor based in Newcastle, works alongside her daughters Frances Beauvoisin, a conductor based in
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By Community Correspondent A friendly railway therapy dog is helping young passengers learn how to stay safe while travelling by train in a brand-new children’s book. TransPennine Express has created the story starring Nya, its well-known therapy dog, to help children feel more relaxed and confident on the railway.