Community
By Community Correspondent Children waiting for trains at Thirsk Station now have somewhere to sit down with a good book. A new children’s Book Nook has opened at the station, with a selection of books and comfortable seating for young passengers to enjoy while they wait. The space was
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By Disabilities Correspondent More than 70 TransPennine Express staff have learned British Sign Language (BSL) to help make journeys easier for deaf and hearing-impaired passengers. Conductors and customer-facing employees have taken part in training covering everyday conversations as well as railway-specific terms such as tickets, platforms and
People
By Community Correspondent A rail safeguarding lead has been awarded a British Empire Medal in the King’s Birthday Honours for his work to improve safety across the railway network. Steve O’Callaghan, from Sheffield and Safeguarding and Prevention Lead at TransPennine Express, has spent more than 20 years working
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By Community Correspondent TransPennine Express (TPE) has introduced dedicated Passenger Assistance meeting points at stations across its network, aimed at making travel more accessible and easier to navigate. The clearly marked areas are designed as simple, easy-to-find spaces where customers can meet staff for support at the start
People
By Community Correspondent TransPennine Express (TPE) is celebrating a special family connection this Mother’s Day, as a mum and her two daughters proudly share their journeys building careers together on the railway. Sarah Beauvoisin, a conductor based in Newcastle, works alongside her daughters Frances Beauvoisin, a conductor based in
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By Community Correspondent A friendly railway therapy dog is helping young passengers learn how to stay safe while travelling by train in a brand-new children’s book. TransPennine Express has created the story starring Nya, its well-known therapy dog, to help children feel more relaxed and confident on