TransPennine Express Rolls Out New Assistance Meeting Points Across Network
By Community Correspondent
TransPennine Express (TPE) has introduced dedicated Passenger Assistance meeting points at stations across its network, aimed at making travel more accessible and easier to navigate.
The clearly marked areas are designed as simple, easy-to-find spaces where customers can meet staff for support at the start of their journey.
They form part of the operator’s wider Passenger Assistance service, which helps passengers who may need extra support when travelling, including boarding trains, moving through stations or making connections.
Support can be booked in advance or requested on the day, including via the Passenger Assist app, online or by phone.
The meeting points—featuring clear signage and seating—are now in place at stations including Brough, Cleethorpes, Dewsbury, Grimsby, Hull, Malton, Middlesbrough, Scarborough, Scunthorpe, Selby, Stalybridge and Thornaby.
Further installations are planned for Huddersfield and Manchester Airport, as well as additional works at Hull, Middlesbrough and Scarborough.
Emma Teale, Head of Inclusive Customer Experience and Partnerships at TPE, said:
“Passenger Assistance meeting points are about giving customers confidence from the moment they arrive at the station.
“We know how important it is to feel assured that help will be there when it’s needed, and these clearly defined spaces make that much simpler.
“It’s a practical change, but one that can have a meaningful impact on how people experience their journey.”
DON'T MISS:
Good News Post
The initiative is part of TPE’s Passenger Assist Improvement Programme, which aims to make accessible travel more consistent and visible across its services.
Further details on booking assistance are available on the operator’s website.
